PRIVACY POLICY

lararobins.com (Lara & Nick Robins as owners of lararobins.com) is the data controller (i.e. the entity that collects your data) and controls how it is and will be used.

Thanks we are responsible for holding your data securely & ensuring that your rights as a user are respected. We are committed to protecting the personal data of our visitors.

We do not actively direct-market the products on lararobins.com, nor can we assess the suitability of any artwork to any particular web visitor. We cannot identify individuals who are 18 or under within our database

This privacy policy gives you information on how lararobins.com collects personal data through your use of our website, including any data you may provide through this website when you purchase a product.

The data we collect is used to receive your order, process your payment and send your purchase to you. We may also deliver marketing communications, personalise your visit to our site and provide assistance via our support teams.

If you have any queries on this privacy policy or any questions about exercising your rights in respect of your personal data which we hold or handle, then please contact us in the first instance at hello@lararobins.com.

We must have a valid cause to use your data. If you feel we have used your data without a valid reason then you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do get in touch with us first at hello@lararobins.com.

We keep your personal data for a limited period of time. The specifics of these retentions and the retention length will vary by customer. After this period, your data will be permanently erased or otherwise rendered anonymous. This action cannot be undone by either party.

See below a summary of the personal data we collect, why we collect it and how we use it. We have tried to write this in simple English without any unnecessary “Legalese” which should make sense, but if anything is not clear please do drop us an email and we can clarify.

Your full name, address, email address, and phone number is required for us to successfully process any order you may wish to place to purchase an item on the website, lararobins.com. e.g. if we do not have your correct delivery address then unfortunately, we cannot perform our contract with you and send you any artworks.

We may send you status updates in relation to your order. We believe communication is key to good customer service but we will never overload your in-box with unnecessary e-mails, or your phone with unnecessary messages.

We keep records of what you have said to us whether it be over the phone or by email (and even on social media from time to time) as well as your ID Data and Contract Data.
This allows us to provide better customer support.

We need this so that we can deal with any comments or questions you may have and so that we can contact you in response.

We also need to understand what we are and are not doing well, so we can improve our website, make our products the best they can be and present them in the best way that we can.

We like to keep an eye on details of your previous orders, possibly your browsing history on our website and products you had or have in your basket to provide customer support and handle returns/refunds; also to figure out in which products/offers you might be interested and suggest these on your current or future website visits.

We may collect information about your computer, tablet, phone (including IP address, browser type, operating system software type and device type) to figure out what products/offers you might be interested in and present information on these during your current or future website visits and to enable you to store your preferences on your devices, so you can find products that interest.

We also use information about your computer and browser to ensure compatibility with our web-site and make improvements when necessary to ensure we provide a unique and tailored experience for our customers.

We do not, and will not, sell any of your personal data to any third party. We may from time to time share your data with the following categories of companies as an essential part of being able to provide our services to you, such as:

Companies that help us complete your order, such as payment service providers, delivery companies and Professional service providers, such as website hosts, who help us deliver lararobins.com to you.

Legal advisers, bankers, auditors and insurers and our regulators, including HM Revenue & Customs and with any third parties to who we choose to sell or transfer any part of our business or assets.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on direct instruction from lararobins.com and they are subject to a duty of confidentiality.

We have put in place appropriate procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Under law, you are entitled to the following rights:

• The right to withdraw consent to marketing.
• The right to object to our processing of your personal data versus our interests.
• The right to data portability to transfer your data to another party.
• The right to request the deletion of your personal data in some cases.
• The right to request a copy of the personal data that we hold regarding your person.
• The right related to decision making and how bespoke suggestions are made to you. We use your data to make tailored recommendations to you. We do not use automated decision-making that would have a potentially damaging effect on you.
• You may at any time withdraw consent where we are relying on consent to process your personal data. If you wish to exercise any of the rights set out above, please Contact Us by using the details provided in this policy.
• CCPA Compliance

To offer you the option to pay by credit/debit card using Stripe, we will pass to Stripe certain aspects of your personal information, such as contact and order details and shipping information which, for your own financial security, then will need to be able to check with your own card provider.

General information on Stripe’s privacy policy can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Stripe's privacy policy.

We keep our Privacy Policy under review in order to reflect change in privacy regulation. This Privacy Policy was last updated 23rd February 2023. We will contact you if we make significant changes in the Privacy Policy.